Privacy Policy

I take your privacy very seriously.

Note: This policy only applies to the urbanmainframe.com website and not to any companies, individuals, organisations or other websites to which there might be links.

How Do I Collect Information About You and How Is It Used?

• You may provide personal information when communicating with me. This could be via email, or by the submission of a form on this website.
• You may order a product or a service and give your name, email address, delivery address, credit or debit card number and expiry date so that the order can be processed and your products (or services) delivered to you. Sometimes you may be asked for your telephone number.
• If you enter a competition or promotion I will ask for at least your name and email address.
• It may be that some of the personal information you submit is sensitive, personal data within the meaning of the Data Protection Act, 1998 (UK). Any such information ("sensitive information") will only be dealt with as described below.
• It may be that you submit details of credit or debit cards or bank accounts in order to make payments to me. Any such information ("confidential financial information") will be dealt with as described below.
• I may use personal information collected about you to personalise your visits to this website and recommend goods or services to you. I also use the information to help me develop the design and layout of this website to ensure that it is as useful and enjoyable as possible.
• I may use personal information collected about you to let you know about functionality changes to the website or changes to the terms and conditions of use.
• Your personal information will not be given, sold, traded or licensed to third parties under any circumstances.

Traffic Data

I reserve the right to provide aggregate statistics about sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.

Other Disclosures

I reserve the right to access and disclose individually identifiable information to comply with law enforcement requests.

How Do I Protect Your Information?

The only personal details stored on my server(s) are your name (and / or alias), email address and website address. These are stored in an secured database in an encrypted form. I am the only person who has access to the database.

When you order products or services, my system offers the use of a secure server (via carefully selected, third-party providers). The secure server software encrypts the information that you input before it is transmitted to me. In addition, I have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with the Data Protection Act, 1998 (UK). I will ask you for proof of identity before disclosing any personal information to you. I do not store any credit/debit card details, these might be stored by the third-party through which your transactions are conducted.

I never sell, share or otherwise permit access to your email address, or personally identifiable details.

Cookies

A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting this website the computer server will recognise the cookie, retrieving information about your visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of the website.

Email Marketing

I never send unsolicited email. I never display email addresses on my website. I never share collected email addresses with any third party.

Customer Feedback and Complaints

I welcome your questions and comments about privacy issues and the operation of my website. Should you have such comments, please email me.